Onsite Education

Education without travel. With Commvault On-site Education, customers can attend classes at their own facility or online. A fully customized and customer-focused alternative, on-site education addresses specific customer goals and requirements. The solution delivers focused content and instructor interaction, through one Instructor-led course, or a combination of any Commvault® Instructor-led courses. On-site Education optimizes team interaction, information retention, and minimizes class travel, offering an extremely productive education option. Maximum class sizes vary by type of training and location; when booking with your regional registrar please specify your requirements. Refer to the document link below for system guidelines associated with On-site Training.

System Requirements for Onsite Training Courseware

System Requirements for Onsite Training Courseware

Supported Operating Systems

  • Windows 7 (all versions) with SP1 with RDC version 8.1 (KB2830477)*
  • Windows Server 2008 R2 (all versions) with SP1 and RDC version 8.1 (KB2830477)*
  • Windows 8.1 or 10
  • Windows Server 2012 R2

*This Microsoft update (KB2830477) is necessary to support use of Remote Desktop Connection (RDC) v8.1 to connect to the Commvault CVLab environment.

Supported Web Browsers

  • Chrome® (Preferred)
  • Firefox®
  • Internet Explorer® (Versions 9 –11) NOTE: Various issues seen with IE v9 in 12/2014

Determine the Current Version of RDC

From Start > All Programs > Accessories > Open the Remote Desktop Connection application, click the computer icon in the upper left corner, and select “About”


To obtain the RDC Client version (assuming Windows 7)

  • Click Start button
  • Type mstsc.exe in the Search programs and files textbox, and press Enter
  • In the Remote Desktop Connection dialog, click the top-left icon to show a menu
  • Select About from the context menu

CVLab Testing and Troubleshooting

Please note: Prior to the start of the class it is each attendee’s responsibility (or the Event Coordinator’s in the case of a classroom setting) to verify successful completion of the following test.

  • To test the vLab connection from your classroom/attendee computer, click here.

If the following message displays when trying to connect to the vLab,

  • To use this program or computer, you must first log on to an authentication website. Contact your network administrator for assistance.

Your system is not yet running the Remote Desktop Connection (RDC) 8.1 client. Please install Microsoft Update KB2830477 to update the RDC client on Windows 7 with SP1 or Windows Server 2008 R2 with SP1 environment.

(Please note that Commvault Systems Incorporated and its affiliates will not be responsible for any loss, costs, or damages incurred due to your install, access, or use of third-party web browser content, products, or services.)

Note - If you have KB2830477 loaded and are still experiencing problems you may need to uninstall it and re-install the following KB's in the order listed.

  • Windows6.1-KB2574819
  • Windows6.1-KB2830477**
    • ** if already installed you may have to uninstall and then reinstall in this order
  • Windows6.1-KB2857650
  • Windows6.1-KB2913751

The package is located at: https://www.microsoft.com/en-us/download/details.aspx?id=40986 Also note that 1 or more reboots may be required to complete the installation.

If you are still experiencing any other issues with the vLab testing, please contact us.

Testing Internet Connection Speed

There is no minimum network speed requirement to access the Commvault CVLab, however, we recommend a dedicated 56 Kbps or better Internet connection per session for a near latency-free experience. The result of the following ping command to our gateway IP Address from the classroom ping -n 10 should ideally be less than 300ms.